The Service Compact Unit of the National Open University of Nigeria (SERVICOM-NOUN) has wrapped up its quarterly meeting for the 2024 with reassurance of selflessness and service delivery.
The newly-appointed Nodal/Head of SERVICOM in the university, Mrs. Foluke Adeniran, who led the final quarterly meeting on Monday, October 4, 2024 at the NOUN Headquarters, said the unit remains focused about service efficiency and effectiveness.
The main duty of SERVICOM is dedication to ensuring delivery of quality services to all stakeholders in a timely, fair, honest, effective and transparent manner, the new head stated
“Its basic principle is 'serve others as you like to be served.'
"As the new Nodal Officer/SERVICOM Head, this is my first meeting. It is an august meeting for me because I have just taken over from the retired Mrs. Margaret Boro.
”To be a SERVICOM representative is about integrity, selflessness and service delivery at the workplace aside the opportunity of meeting other SERVICOM stakeholders across other sectors to exchange notes on how you can serve better.
“The NOUN SERVICOM belongs to the NUC, Federal Ministry of Education as well as the Presidency because we are regarded as a peculiar institution. We are always engaging with all these three stakeholders,” Adeniran explained.
In a separate interview with the NOUN News correspondent, Adeniran said her aim was “not just to play the role of surveillance but also enjoin and appeal to others to carry out their duties as at when due having it at the back of their minds that service to humanity is service to God.
”I am grateful that the Vice-Chancellor, Prof. Olufemi Peters, deemed it fit to start the National Open University of Nigeria Information Call Centre (NICC) and we are working in collaboration.
“We have a platform where we attend to students’ complains and we have a way of recalling to find out if the students’ complains have been addressed.
”The Vice-Chancellor is a champion of efficient and effective service delivery above and beyond to ensure maximum satisfaction of all stakeholders; and this great virtue of his predates the establishment of SERVICOM.”
She added that SERVICOM Customer Service Week is not peculiar to NOUN but rather a global initiative to let people know that they have the right to be served right without any bias.
The Nodal expressed hope that with proper and early planning, the 2025 Customer Service Week will be better even as she welcomes innovative ideas from the SERVICOM representatives.
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